Frequently Asked Questions
Everything you need to know about your True Kit USA experience.
How long does shipping take within the USA?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their fashion essentials sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I know which size to order?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our fits range from slim to oversized depending on the collection.
Are your materials sustainably sourced?
At True Kit USA, we prioritize quality and ethics. We use high-grade organic cotton and recycled synthetics wherever possible to ensure your wardrobe is both stylish and sustainable.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team via live chat or email.
Do you offer international shipping?
Currently, True Kit USA ships exclusively within the United States and its territories, but we are working hard to bring our collections to international customers very soon.